Refund policy

Returns


We want you to love your purchase from The Ezzie! If you are not completely satisfied with your order, we accept eligible returns within 14 days of delivery.


To be eligible for a return, items must be:


  • Unworn and unused
  • In their original condition
  • Free of makeup, stains, odors, pet hair, or other signs of wear
  • Returned with all original tags attached
  • Returned in the original packaging, when applicable

Items that do not meet these requirements may not be accepted.


How to Request a Return


To request a return, please contact us within 14 days of receiving your order at [YOUR EMAIL ADDRESS].


Please include your order number and the item(s) you would like to return. We will provide return instructions once your request has been reviewed and approved.


Please do not send items back without first contacting us.


Store Credit


The Ezzie does not offer refunds to the original form of payment. Approved returns will be issued as store credit only.


Once your return is received and inspected, we will notify you whether your return has been approved. If approved, store credit will be issued for the eligible returned merchandise and may be used toward a future purchase from The Ezzie.


Return Shipping


Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.


Original shipping charges are non-refundable.


Final Sale Items


Items marked Final Sale are not eligible for return or store credit.


Sale items, accessories, and other designated items may also be considered final sale. Any item that is final sale will be clearly identified at the time of purchase.


Damaged, Defective, or Incorrect Items


If you receive an item that is damaged, defective, or different from what you ordered, please contact us at [YOUR EMAIL ADDRESS] as soon as possible after delivery.


Please include your order number and clear photos of the item so that we can review the issue and determine the appropriate resolution.


Exchanges


At this time, The Ezzie does not offer direct exchanges. If you would like a different size or item, you may return your eligible item for store credit and use that credit toward a new purchase.


Questions


If you have any questions regarding our Return & Refund Policy, please contact us at [YOUR EMAIL ADDRESS].